Terms & Conditions

Prices and Payment
All prices are in pounds (£) sterling and include VAT, but do not include delivery charges. Prices may change at any time prior to, but not after, acceptance of your order.
You will be notified of the delivery charge when we contact you to confirm your order.
We cannot accept your order until you have paid for it in full. Payment can be made by most major credit or debit cards (We regret we are unable to accept American Express).
By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment then we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
In the unlikely event that the price of an item has been incorrectly advertised on the website, we will contact you by telephone. If you are not happy to proceed with the order at the correct price, we will cancel the order. We are not obliged to supply products at the incorrect price.

Subject to availability we will despatch your order as soon as possible after your order is accepted by us. Seed Potatoes are despatched from mid-late January. If your order includes Seed Potatoes and other items, it will all be despatched together from mid-late January onwards.
Delivery will be made to one address as stated in your order.
The precise timing of a delivery cannot be specified. We shall not be liable or deemed to be in breach of contract for delay in delivery or failure to make delivery of any goods due to circumstances beyond our control.
Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered.

Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to our Sales Office within two days of receipt of goods.
The Company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any Goods which do not comply with this warranty to the maximum of the price invoiced for the Goods. As the Company is generally unaware of the use to which its Goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.

Cancellations and Returns
You may cancel your order (or any part of it) at any point before products are delivered to you and up to 14 days afterwards. You may do so either by notifying us by email or writing to us, giving your full name, address and order details, or by returning the product(s).
You may not cancel your order if the product consists of perishable items, or if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you.
Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 14 days of your cancelling the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging.
Money will be refunded to the same account debited during purchase.

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation 2018). Any information that is stored is done so securely and responsibly.

Information we collect :
Information gathered on contact or enquiry forms is not saved or shared and only used to reply to your comments / enquiry.
We only collect information about you when you place an order, this will be :-
Your name,
Your email address,
Your billing and delivery address,
The order contents and
The IP address of the machine used to place the order.

Why we keep information we collect :
This information is necessary to process your order correctly and is not shared with any third party, except to make online payments during the checkout process or where we are required to do so as stated below .
Payment details are only requested in secure pages for online orders by the payment provider (e.g. PayPal.) and are not stored by us.

How long we keep information we collect :
We are required under UK tax law to keep details of purchases for a minimum of 6 years after which time it will be destroyed.

We will not send you marketing media unless you agree to receive it, you can remove yourself from our mailing list at any time.

We may share your data with organisations such as : governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers only where we are required to do so, i.e.
To comply with our legal obligations,
To exercise our legal rights (for example in court cases),
For the prevention, detection, investigation of crime or prosecution of offenders, and
For the protection of our employees and customers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We use a session cookie (which has already been set) to track the goods that are added to your shopping basket, this cookie is essential so that the website can "remember" what products are in your shopping cart as you move from page to page. Session cookies expire once you have left this website, parts of the site will not work if this cookie is not permitted. If you do not wish to allow the use of this cookie you may leave this website and the cookie will expire / be removed.
If During the checkout process you tik the "Remember me in case I order again" box, a cookie will be created which remembers your checkout details. This will expire in 1 year.
You can clear any cookies by deleting cookies from your browser.

Dundry Nurseries accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website. Links to external websites are given in good faith and we cannot be held responsible for updates or changes to content in those websites.
Cookies - our website must use essential cookies in order to work correctly - by using this website you agree to accept these cookies.